Front Office Helper™

HIPAA-Compliant CRM for medical practices

Give your front office the tools they need to turn every website inquiry into a new patient. Chat, messaging, SMS, forms and email baked right in. HIPAA-compliant and ready to go.

Our platform powers many fast-growing practices in the USA.

Front Office Helper™ is Packed with Helpful Features

Every lead matters. Your practice will be more efficient and lose fewer leads to other practices. And your front office team will love the features.

Two-way Messaging

If a patient asks you a question on Facebook, do you reply? How about your Google Business page? Chat? Can a prospective patient send you a text message? With Front Office Helper™, all those conversations are organized in one simple place, and your team can reply to them on the channel they started on.

Chat to SMS Widget

Many patients prefer to send an SMS message over filling out a form or calling your office. We install an elegant Chat-to-SMS widget on your website so patients can communicate how they already do – using their mobile device! (You can see it running on our website in the bottom corner).

Contact Manager

Keep track of every lead in the contact manager, and use email or SMS to communicate with them. You can enter leads manually, using our secure website forms, or from your social channels or Google Business page.

Pipeline Management & Automation

Track every patient across pipeline stages to see where your office is losing opportunities. Is your team slow to respond to new leads? Our platform can send automatic emails based on triggers, and keep your team organized with tasks.

Scalable. Unlimited contacts and users. One monthly fee.

No contact limits or per-user pricing like Salesforce. You can add as many patients and users as you would like. One monthly fee.

And you get an experienced medical marketing partner.

Get access to a medical marketing strategy agency with over 16 years of experience working with practices just like yours.

Our pros will help you maintain your platform, and when you’re ready to take your practice to the next level, we’re here for you.

Our platform is loaded with value.

What Our Customers Say

“I love working with the people at this company! They are thoughtful, have excellent follow up, are down to earth and get at the heart of the matter. They are a well organized team and go over and above to make things happen. We are using their CRM, Front Office Helper, and it has allowed us to really capture all our lead data and stay organized – much easier to use and more intuitive than what we had before. Highly recommend!”

Warren Mueller

Practice Manager
Quality Time Doctors

Hilary Scott

Practice Administrator
Healthy Woman, PA.

“RUNNER is a smart agency with experience in the healthcare industry – a pleasure to work with. They developed a website for us with a back-end lead management system, and continue to help us market our medical practice online and with social media.”

Chris Souder

Owner
Anodyne Pain Management

“Fantastic team, very responsive and knowledgeable on practice marketing. Very happy with their website design and functionality as well as their CRM platform.”

Lindsay Catalano, MBA, BSN, RN

Chief Operating Officer
Piedmont Reproductive Endocrinology Group (PREG)

“Our partnership with Runner has been amazing from start to finish! The responsiveness and collaboration with the Megan, our marketing strategist has provided us with insight and strategic marketing to enable us to stand out from our competitors! She really listens to and appreciates our ideas and truly partners with our team to make sure the marketing initiatives align with our vision.”

Get Started with Front Office Helper™.

Let us show you how you can capture more website leads and win more new patients.