Patient Contact Center

Make patient experience your competitive advantage with our full-service, premium patient call center. 

Our Patient Advocates are trained to acquire new patients through a consultative sales process, freeing your office staff from the phones while making your internal operations more efficient and your practice more profitable.

Patietn advocate at RUNNER Patient Contact Center

Why use the RUNNER Patient Contact Center?

For healthcare businesses in high-growth mode, every call counts. Every lead that comes in deserves helpful, knowledgeable, and empathetic patient service every single time. 

When you partner with RUNNER for your call center services, you are putting your patients first and growing your business at the same time.

Jenkins NeuroSpine
Texas Spine Care Center
Integrated Spine Institute
International Spine and Sports Institute

Powering Growth through Patient Engagement

Imagine having a partner that can increase inquiries to your office but also handle the phone calls. Today, patients have heightened expectations from practices and healthcare providers to provide more information before they are willing to book an office visit. 

That’s why we offer our practice clients our Patient Contact Center service.

The Patient Contact Center is our exclusive call center dedicated to our clients whose growth has expanded beyond their onsite resources. It is a highly-responsive and scalable option for our fast growth programs. Our call center professionals are veterans of the medical and healthcare industries who use their knowledge and professionalism to add voice to your brand while improving patient experience and customer service reputation.

Patient Contact Center Services

Reach new levels of patient-acquisition efficiency that you never imagined possible. 

Our Patient Contact Center works for your practice under your brand name, not ours. Think of us as an extension of your front office, 100% focused on getting new patients in the door.

Patient Advocates

Rely on a real professional to answer calls for your healthcare business and contribute to patient engagement with a caring and helpful tone. This is way more than an answering service. This is a sales team acting as an extension of your front office.

HIPAA-Compliant CRM

We store all patient prospects in our secure HIPAA-Compliant CRM system. No new software licenses for you, and the data is always yours.

Appointment Setting

Let our patient advocates schedule office visits for you, so you can focus on delivering top-notch healthcare.

Insurance Benefits Verification

We can eliminate appointments (and wasted time) for patient prospects that don’t have insurance benefits that you accept.

Call Tracking & Analytics

When you use our Patient Contact Center, you will be set up with full call tracking capabilities and analytics for optimal insights into call center conversion efforts.

Specialty Services by our On-Staff Physicians

RUNNER has on-staff physicians to provide specialty screening services, like over-the-phone MRI reviews, to your potential patients. This added benefit helps patients get professional feedback on their images while building trust in your services.

Medical Practice Experience

Like our digital marketing team, our call center professionals are experienced in the medical and healthcare industries, making them excellent resources for your patients. 

Outsourced MRI Collection & Review

Offer your patients a free MRI Review and let us do the heavy lifting. Our on-staff physician will review their MRI's, educate them on their condition, and prepare them for their office visit with your practice.

Locally-based & Locally-owned

Our Patient Contact Center is located in North Palm Beach, FL, is owned by our leadership, and is staffed with medically-educated sales employees who work in the building.

Ready to Grow Your Practice?

Speak with one of our experienced medical marketers to see how we can help you meet (and even exceed) your growth goals.