Every lead matters. Your practice will be more efficient and lose fewer leads to other practices. And your front office team will love the features.
If a patient asks you a question on Facebook, do you reply? How about your Google Business page? Chat? Can a prospective patient send you a text message? With Front Office Helper™, all those conversations are organized in one simple place, and your team can reply to them on the channel they started on.
Many patients prefer to send an SMS message over filling out a form or calling your office. We install an elegant Chat-to-SMS widget on your website so patients can communicate how they already do – using their mobile device! (You can see it running on our website in the bottom corner).
Keep track of every lead in the contact manager, and use email or SMS to communicate with them. You can enter leads manually, using our secure website forms, or from your social channels or Google Business page.
Track every patient across pipeline stages to see where your office is losing opportunities. Is your team slow to respond to new leads? Our platform can send automatic emails based on triggers, and keep your team organized with tasks.
No contact limits or per-user pricing like Salesforce. You can add as many patients and users as you would like. One monthly fee.
Get access to a medical marketing strategy agency with 16+ years of experience working with practices just like yours.
Our pros will help you maintain your platform, and when you’re ready to take your practice to the next level, we’re here for you.
Practice Manager
Quality Time Doctors
Practice Administrator
Healthy Woman, PA.
Owner
Anodyne Pain Management
Chief Operating Officer
Piedmont Reproductive Endocrinology Group (PREG)
Yes, Front Office Helper™ is RUNNER’s HIPAA-compliant CRM, built specifically for medical practices and their front offices, and RUNNER signs a Business Associate Agreement (BAA) with all medical clients. Paired with a Practice Right Website™, it also keeps your website forms secure for collecting and storing prospective patient information and PHI. RUNNER maintains the platform for you, so your team gets compliant lead management without having to manage the software.
The best CRM for a medical practice is one your front office will actually use and that shows which leads become patients. RUNNER built Front Office Helper around that: two-way messaging across Facebook, live chat, email and text messages in one place, secure forms, pipeline tracking and automated follow-up. It has unlimited contacts and users, so you aren’t paying more every time you add staff or grow.
Most practices lose leads because inquiries scatter across phones, forms, Facebook, Google Business chats, and texts, and some never get a reply. RUNNER’s Front Office Helper puts every conversation in one place and tracks each patient through pipeline stages, so you can see exactly where opportunities slip away and fix it before another lead goes to a competitor.
Yes, Front Office Helper + RUNNER marketing services means you get attribution tracking “out of the box” for your medical practice, connecting each lead to the marketing source that produced it and following it through your pipeline to a booked visit. That’s how we report on patients instead of clicks. You’ll know which ads, searches and campaigns are filling your schedule, and where your budget should go next.
Front Office Helper doesn’t replace your EHR; it’s a CRM that covers all the touchpoints up to the point a prospect becomes a patient, then that contact is handed off to the EHR system. Front Office Helper handles patient acquisition, from the first inquiry to the booked appointment, not clinical records. RUNNER works alongside any EHR or EMR your practice already uses. Think of it this way: your EHR manages patient care once someone is on the schedule, and Front Office Helper manages everything before that.
Yes, RUNNER will work with your existing CRM, so you don’t have to rip out a system your front office already knows just to start marketing with us. That said, the Practice Marketing Method works best and fastest with Front Office Helper because it was custom-built by us for medical front offices and includes attribution tracking out of the box. Many general CRMs need extra setup, add-ons or workarounds to show which marketing produced a patient. Your Marketing Roadmap will weigh both options for your practice.
Your practice owns its patient lead data. Once all services have been paid for, your lead data, website, ad accounts and content belong to you, not RUNNER, even if you decide to move on. RUNNER doesn’t hold your leads hostage to keep your business. We’d rather earn it by showing every month how Front Office Helper helps your team turn more inquiries into new patients.
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