Wondering if Online Reviews really matter for your practice? Recent statistics about the patient-healthcare experience are proving what we’ve known for a long time: reviews play a huge role in both new patient acquisition and patient retention.
Consider a few of these incredible statistics:
One of the worlds foremost research institutions, Gartner, tells us that “77% of patients use reviews as their first step in finding a doctor.“
Local SEO software company, Bright Local, reported that “80% of consumers trust online reviews as much as personal recommendations.”
So, it’s easy to see that reviews in healthcare matter, and they are here to stay. Patients are in control of their healthcare choices more than ever, and they are attracted to providers with lots of 5-star reviews. To succeed in practice, you’ll need lots of positive online reviews to impress new potential patients.
RUNNER can help your practice get more reviews using our Reviews Manager platform.
Most patients will choose to receive text messages, but some may prefer to receive their review request via email. Either way, our platform helps you send review requests one with one simple click.
If the patient forgets to leave a review, our platform will send a polite reminder after a few days.
This gentle persistence is key to building the volume of reviews your practice needs to stand out.
Sometimes things don’t go as planned for your patients. Perhaps the wait was too long, they had an issue with billing, or they didn’t like the provider they met with.
Instead of leaving it to chance that a patient might submit a negative review online, our Reviews Manager will help you collect feedback about their issue. The feedback comes to your office, and you can take action as-needed, turning unhappy patients into happy ones.
You’ll be improving the operations of your practice, and encouraging employees to treat patients with the extraordinary care they are expecting to receive.
Show your appreciation to your patients for taking the time to write a review for you and boost the legitimacy scores of your Google Business Profile by posting a public reply from right within the platform.
Future patients and Google, alike, appreciate the engagement.